Uniden: The worst service I've ever experienced. First...

A Uniden customer review by GetHuman user ~RCWtristan from November 5th, 2017

Background on ~RCWtristan's case

GetHuman: ~RCWtristan - can you tell our other Uniden customers when your case took place?
~RCWtristan: Sure. It was evening, on October 26th.
GetHuman: Did you reach out to Uniden, and if so, how?
~RCWtristan: I used the 800-297-1023 number I found for on the GetHuman Uniden customer phone number page I was on: Uniden Customer Service Phone Number
GetHuman: And which of these common Uniden customer issues best describes the reason you wanted to talk to them?
(Shows ~RCWtristan a list of common Uniden problems)
~RCWtristan: "Complaint" was why I was trying to call.

~RCWtristan's review of Uniden customer service

GetHuman: So how would you sum up your experience for GetHuman's Uniden customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~RCWtristan: The worst service I've ever experienced. First by phone (NEVER got through), then voicemail with detailed question was NEVER return-called, then started trying to get info through Uniden's internet customer service site. A disaster. Repeatedly received responses that made no sense, ddin't come close to answering question, and many times were simply saying "Thanks for using our system." with absolutely no other info or response included. Truly unbelievable.
GetHuman: Let's quantify your experience contacting Uniden. On a scale of 1 to 5, how easy is it go get help on a Uniden problem?
~RCWtristan: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~RCWtristan: I'd give them a one out of five on communication.
GetHuman: And what about Uniden's ability to quickly and effectively address your problem?
~RCWtristan: For that I would say four out of five.
GetHuman: And finally- any advice for other Uniden customers?
~RCWtristan: Call them early in the day or late. Don't forget any personal or account information you might need for Uniden to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~RCWtristan taken from his Uniden customer service problem that occurred on October 26th, 2017.

Uniden

1.33 of 5 stars | 42 reviews

~RCWtristan's Uniden Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars

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