Unilever: Customer service was very cordial and left me w...
A Unilever customer review by GetHuman user GetHuman-435160 from November 24th, 2017
Background on GetHuman-435160's case
GetHuman: GetHuman-435160 - can you tell our other Unilever customers when your case took place?
GetHuman-435160: Yes I can. It was afternoon, on November 15th.
GetHuman: Did you reach out to Unilever, and if so, how?
GetHuman: And which of these common Unilever customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-435160 a list of common Unilever problems)
GetHuman-435160: "Returns" was why I was trying to call.
GetHuman-435160's review of Unilever customer service
GetHuman: So how would you sum up your experience for GetHuman's Unilever customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-435160: Customer service was very cordial and left me with the feeling my problem would be addressed and solved
GetHuman: Let's quantify your experience contacting Unilever. On a scale of 1 to 5, how easy is it go get help on a Unilever problem?
GetHuman-435160: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-435160: I'd give them a three out of five on communication.
GetHuman: And what about Unilever's ability to quickly and effectively address your problem?
GetHuman-435160: For that I would say five out of five.
GetHuman: And finally- any advice for other Unilever customers?
GetHuman-435160: Call them early in the day or late. Don't forget any personal or account information you might need for Unilever to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-435160 taken from his Unilever customer service problem that occurred on November 15th, 2017.
Unilever
5.00 of 5 stars | 4 reviews
GetHuman-435160's Unilever Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars
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