Unilever: Operator said "lipton" but still helped with th...

A Unilever customer review by GetHuman user ~mintsugarcube from November 14th, 2017

Background on ~mintsugarcube's case

GetHuman: ~mintsugarcube - can you tell our other Unilever customers when your case took place?
~mintsugarcube: Sure. It was evening, on November 9th.
GetHuman: Did you reach out to Unilever, and if so, how?
~mintsugarcube: I used the 800-298-5018 number I found for on the GetHuman Unilever customer phone number page I was on: Unilever Customer Service Phone Number
GetHuman: And which of these common Unilever customer issues best describes the reason you wanted to talk to them?
(Shows ~mintsugarcube a list of common Unilever problems)
~mintsugarcube: "Technical support" was why I was trying to call.

~mintsugarcube's review of Unilever customer service

GetHuman: So how would you sum up your experience for GetHuman's Unilever customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mintsugarcube: Operator said "lipton" but still helped with the product. Not sure if lipton and unilever are one and the same or not.
GetHuman: Let's quantify your experience contacting Unilever. On a scale of 1 to 5, how easy is it go get help on a Unilever problem?
~mintsugarcube: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mintsugarcube: I'd give them a five out of five on communication.
GetHuman: And what about Unilever's ability to quickly and effectively address your problem?
~mintsugarcube: For that I would say three out of five.
GetHuman: And finally- any advice for other Unilever customers?
~mintsugarcube: Call them early in the day or late. Don't forget any personal or account information you might need for Unilever to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mintsugarcube taken from his Unilever customer service problem that occurred on November 9th, 2017.

Unilever

5.00 of 5 stars | 4 reviews

~mintsugarcube's Unilever Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars

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