Union Pacific: Problem with delivery of cars called Omaha beca...
A Union Pacific customer review by GetHuman user GetHuman-404377 from November 23rd, 2017
Background on GetHuman-404377's case
GetHuman: GetHuman-404377 - can you tell our other Union Pacific customers when your case took place?
GetHuman-404377: Yeah. It was afternoon, on November 20th.
GetHuman: Did you reach out to Union Pacific, and if so, how?
GetHuman: And which of these common Union Pacific customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-404377 a list of common Union Pacific problems)
GetHuman-404377: "Insurance claim" was why I was trying to call.
GetHuman-404377's review of Union Pacific customer service
GetHuman: So how would you sum up your experience for GetHuman's Union Pacific customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-404377: Problem with delivery of cars called Omaha because local management is a waste of time .If your hauling **,*** cars per month then you get Quality service **-*** you get the shaft . We have contacted both BNSF and KCS for competitive service and we ended up with KCS .
GetHuman: Let's quantify your experience contacting Union Pacific. On a scale of 1 to 5, how easy is it go get help on a Union Pacific problem?
GetHuman-404377: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-404377: I'd give them a two out of five on communication.
GetHuman: And what about Union Pacific's ability to quickly and effectively address your problem?
GetHuman-404377: For that I would say one out of five.
GetHuman: And finally- any advice for other Union Pacific customers?
GetHuman-404377: Call them early in the day or late. Don't forget any personal or account information you might need for Union Pacific to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-404377 taken from his Union Pacific customer service problem that occurred on November 20th, 2017.
Union Pacific
3.00 of 5 stars | 4 reviews
GetHuman-404377's Union Pacific Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars
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