Union Pacific: THE TRACK CROSSINGS (* *R *) AT **TH AVENUE NOR...
A Union Pacific customer review by GetHuman user ~Barbara from November 9th, 2017
Background on ~Barbara's case
GetHuman: ~Barbara - can you tell our other Union Pacific customers when your case took place?
~Barbara: Yup. It was evening, on October 31st.
GetHuman: Did you reach out to Union Pacific, and if so, how?
GetHuman: And which of these common Union Pacific customer issues best describes the reason you wanted to talk to them?
(Shows ~Barbara a list of common Union Pacific problems)
~Barbara: "Missing item" was why I was trying to call.
~Barbara's review of Union Pacific customer service
GetHuman: So how would you sum up your experience for GetHuman's Union Pacific customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Barbara: THE TRACK CROSSINGS (* *R *) AT **TH AVENUE NORTH IN NAMPA,IDAHO ARE AWFUL AND GETTING WORSE. IS IT UPRR OR CITY OF NAMPA PROBLEM?
GetHuman: Let's quantify your experience contacting Union Pacific. On a scale of 1 to 5, how easy is it go get help on a Union Pacific problem?
~Barbara: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Barbara: I'd give them a one out of five on communication.
GetHuman: And what about Union Pacific's ability to quickly and effectively address your problem?
~Barbara: For that I would say five out of five.
GetHuman: And finally- any advice for other Union Pacific customers?
~Barbara: Call them early in the day or late. Don't forget any personal or account information you might need for Union Pacific to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Barbara taken from his Union Pacific customer service problem that occurred on October 31st, 2017.
Union Pacific
3.00 of 5 stars | 4 reviews
~Barbara's Union Pacific Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars
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