United Airlines: After waiting on hold for an hour (second call...
A United Airlines customer review by GetHuman user ~carolyn from November 27th, 2017
Background on ~carolyn's case
GetHuman: ~carolyn - can you tell our other United Airlines customers when your case took place?
~carolyn: Yes I can. It was morning, on November 25th.
GetHuman: Did you reach out to United Airlines, and if so, how?
GetHuman: And which of these common United Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~carolyn a list of common United Airlines problems)
~carolyn: "Baggage problem" was why I was trying to call.
~carolyn's review of United Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's United Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~carolyn: After waiting on hold for an hour (second call), I was questioned by the agent as to why I would allow my ** year old daughter travel alone. After correcting her about questioning my decision to allow my child to travel alone and requesting to speak with a supervisor, the agent hung up the phone.
GetHuman: Let's quantify your experience contacting United Airlines. On a scale of 1 to 5, how easy is it go get help on a United Airlines problem?
~carolyn: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~carolyn: I'd give them a five out of five on communication.
GetHuman: And what about United Airlines's ability to quickly and effectively address your problem?
~carolyn: For that I would say one out of five.
GetHuman: And finally- any advice for other United Airlines customers?
~carolyn: Call them early in the day or late. Don't forget any personal or account information you might need for United Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~carolyn taken from his United Airlines customer service problem that occurred on November 25th, 2017.