United Airlines: Called the number and then just ignored the que...

A United Airlines customer review by GetHuman user GetHuman-164629 from November 25th, 2017

Background on GetHuman-164629's case

GetHuman: GetHuman-164629 - can you tell our other United Airlines customers when your case took place?
GetHuman-164629: Yes. It was late at night, on November 20th.
GetHuman: Did you reach out to United Airlines, and if so, how?
GetHuman-164629: I used the 800-864-8331 number I found for on the GetHuman United Airlines customer phone number page I was on: United Airlines Customer Service Phone Number
GetHuman: And which of these common United Airlines customer issues best describes the reason you wanted to talk to them?
Shows GetHuman-164629 a list of common United Airlines problems
GetHuman-164629: "Change Flight" was why I was trying to call.

GetHuman-164629's review of United Airlines customer service

GetHuman: So how would you sum up your experience for GetHuman's United Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-164629: Called the number and then just ignored the questions the recorded voice asked and instead kept pressing * until the voice gave up and immediately gave me a real human to talk to, who was very helpful...
GetHuman: Let's quantify your experience contacting United Airlines. On a scale of 1 to 5, how easy is it go get help on a United Airlines problem?
GetHuman-164629: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-164629: I'd give them a two out of five on communication.
GetHuman: And what about United Airlines's ability to quickly and effectively address your problem?
GetHuman-164629: For that I would say five out of five.
GetHuman: And finally- any advice for other United Airlines customers?
GetHuman-164629: Call them early in the day or late. Don't forget any personal or account information you might need for United Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-164629 taken from his United Airlines customer service problem that occurred on November 20th, 2017.

United Airlines

3.14 of 5 stars | 1183 reviews
United Airlines ReviewsUnited Airlines's Phone NumberAll United Airlines contact infoGeneral United Airlines customer service info
GetHuman-164629's United Airlines Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars
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