United Airlines: Had to go through hours of sites to find this o...
A United Airlines customer review by GetHuman user ~Kath from November 24th, 2017
Background on ~Kath's case
GetHuman: ~Kath - can you tell our other United Airlines customers when your case took place?
~Kath: Yes. It was evening, on November 21st.
GetHuman: Did you reach out to United Airlines, and if so, how?
GetHuman: And which of these common United Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~Kath a list of common United Airlines problems)
~Kath: "Complaint" was why I was trying to call.
~Kath's review of United Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's United Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Kath: Had to go through hours of sites to find this one. Once I got human being on the phone, he first told me that my flight did not exist. Eventually he discovered he was not*looking for the flight information given because his accent did not comprend what I had repeated over and over after giving him my credit card *, my name,flight *, dates,etc. I worry that this may have been an ID theft.*Please advise me that confidential information was necessary and legit. Thank you for your RSVP
GetHuman: Let's quantify your experience contacting United Airlines. On a scale of 1 to 5, how easy is it go get help on a United Airlines problem?
~Kath: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Kath: I'd give them a three out of five on communication.
GetHuman: And what about United Airlines's ability to quickly and effectively address your problem?
~Kath: For that I would say two out of five.
GetHuman: And finally- any advice for other United Airlines customers?
~Kath: Call them early in the day or late. Don't forget any personal or account information you might need for United Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Kath taken from his United Airlines customer service problem that occurred on November 21st, 2017.