United Airlines: i tried to tell them that I had been charged fo...

A United Airlines customer review by GetHuman user ~jeanie howell from November 25th, 2017

Background on ~jeanie howell's case

GetHuman: ~jeanie howell - can you tell our other United Airlines customers when your case took place?
~jeanie howell: Sure. It was afternoon, on November 16th.
GetHuman: Did you reach out to United Airlines, and if so, how?
~jeanie howell: I used the 800-864-8331 number I found for on the GetHuman United Airlines customer phone number page I was on: United Airlines Customer Service Phone Number
GetHuman: And which of these common United Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~jeanie howell a list of common United Airlines problems)
~jeanie howell: "Frequent flyer program" was why I was trying to call.

~jeanie howell's review of United Airlines customer service

GetHuman: So how would you sum up your experience for GetHuman's United Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jeanie howell: i tried to tell them that I had been charged for my ticket twice. She was o help, however, our bank statement reflects three charges, two for tickets to Houston and one for seating. Also who has an hour to wait and who wants to hear a recording and awful music for twenty or su human. Please understand people like to talk to people and not robots. A robot might be not understand what we are saying. Get yourselves together.useful for a very simple question. Half
GetHuman: Let's quantify your experience contacting United Airlines. On a scale of 1 to 5, how easy is it go get help on a United Airlines problem?
~jeanie howell: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jeanie howell: I'd give them a five out of five on communication.
GetHuman: And what about United Airlines's ability to quickly and effectively address your problem?
~jeanie howell: For that I would say two out of five.
GetHuman: And finally- any advice for other United Airlines customers?
~jeanie howell: Call them early in the day or late. Don't forget any personal or account information you might need for United Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jeanie howell taken from his United Airlines customer service problem that occurred on November 16th, 2017.

United Airlines

3.14 of 5 stars | 1183 reviews

~jeanie howell's United Airlines Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like United Airlines, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with United Airlines in any way.

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