United Airlines: I asked for assistance about paying my bag fees...
A United Airlines customer review by GetHuman user ~gilbert mcmillan from November 27th, 2017
Background on ~gilbert mcmillan's case
GetHuman: ~gilbert mcmillan - can you tell our other United Airlines customers when your case took place?
~gilbert mcmillan: Yup. It was evening, on November 17th.
GetHuman: Did you reach out to United Airlines, and if so, how?
GetHuman: And which of these common United Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~gilbert mcmillan a list of common United Airlines problems)
~gilbert mcmillan: "Refund Flight" was why I was trying to call.
~gilbert mcmillan's review of United Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's United Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~gilbert mcmillan: I asked for assistance about paying my bag fees via telephone but was unable to get a human on the line.
GetHuman: Let's quantify your experience contacting United Airlines. On a scale of 1 to 5, how easy is it go get help on a United Airlines problem?
~gilbert mcmillan: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~gilbert mcmillan: I'd give them a five out of five on communication.
GetHuman: And what about United Airlines's ability to quickly and effectively address your problem?
~gilbert mcmillan: For that I would say two out of five.
GetHuman: And finally- any advice for other United Airlines customers?
~gilbert mcmillan: Call them early in the day or late. Don't forget any personal or account information you might need for United Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~gilbert mcmillan taken from his United Airlines customer service problem that occurred on November 17th, 2017.