United Airlines: I got a message saying the wait would be approx...
A United Airlines customer review by GetHuman user ~timfoster from November 23rd, 2017
Background on ~timfoster's case
GetHuman: ~timfoster - can you tell our other United Airlines customers when your case took place?
~timfoster: Yup. It was morning, on November 16th.
GetHuman: Did you reach out to United Airlines, and if so, how?
GetHuman: And which of these common United Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~timfoster a list of common United Airlines problems)
~timfoster: "Flight delayed" was why I was trying to call.
~timfoster's review of United Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's United Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~timfoster: I got a message saying the wait would be approx. * mins. After ** mins the call was answered and the operator immediately hung up! The second time I waited * mins and was passed to customer care. Wait another ** minutes (after a promise of * minutes) only to find that the department they put me through to only deals with flight delays. It's as though they do it deliberately. Nobody is that incompetent surely? On hold again with a complete idiot in India who simply ignores everything I say and continues reading the next line of his script. He even has the temerity to say "You are being very nice with me" as he again ignores me and puts me on hold for the fourth time! I've now lost the will to live!
GetHuman: Let's quantify your experience contacting United Airlines. On a scale of 1 to 5, how easy is it go get help on a United Airlines problem?
~timfoster: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~timfoster: I'd give them a one out of five on communication.
GetHuman: And what about United Airlines's ability to quickly and effectively address your problem?
~timfoster: For that I would say four out of five.
GetHuman: And finally- any advice for other United Airlines customers?
~timfoster: Call them early in the day or late. Don't forget any personal or account information you might need for United Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~timfoster taken from his United Airlines customer service problem that occurred on November 16th, 2017.