United Airlines diverted a flight from Houston...

A United Airlines customer review by GetHuman user GetHuman-104093 from November 25th, 2017

Background on GetHuman-104093's case

GetHuman: GetHuman-104093 - can you tell our other United Airlines customers when your case took place?
GetHuman-104093: Yup. It was afternoon, on November 24th.
GetHuman: Did you reach out to United Airlines, and if so, how?
GetHuman-104093: I used the 800-864-8331 number I found for on the GetHuman United Airlines customer phone number page I was on: United Airlines Customer Service Phone Number
GetHuman: And which of these common United Airlines customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-104093 a list of common United Airlines problems)
GetHuman-104093: "Flight Inquiry" was why I was trying to call.

GetHuman-104093's review of United Airlines customer service

GetHuman: So how would you sum up your experience for GetHuman's United Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-104093: United Airlines diverted a flight from Houston to Colorado Springs to Denver. That flight should have never departed from Houston as even I saw on the internet the low ceiling was generating issues with landing in Colorado Springs*******. Now my Fianc**** is stuck in Denver. The agent spoke very little English and said there is nothing that we can do. Nice work United, you at least could hire agents in the U.S. that speak English and cared enough to help*******. I do not think my company will be flying with you again******* Your merger turned you into a reckless airline******* Just ask your employees, they will tell you*******
GetHuman: Let's quantify your experience contacting United Airlines. On a scale of 1 to 5, how easy is it go get help on a United Airlines problem?
GetHuman-104093: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-104093: I'd give them a two out of five on communication.
GetHuman: And what about United Airlines's ability to quickly and effectively address your problem?
GetHuman-104093: For that I would say three out of five.
GetHuman: And finally- any advice for other United Airlines customers?
GetHuman-104093: Call them early in the day or late. Don't forget any personal or account information you might need for United Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-104093 taken from his United Airlines customer service problem that occurred on November 24th, 2017.

United Airlines

3.14 of 5 stars | 1183 reviews

GetHuman-104093's United Airlines Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like United Airlines, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with United Airlines in any way.

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