United Airlines: I have tried calling * days for * hours and eve...
A United Airlines customer review by GetHuman user ~Pissed Off from November 21st, 2017
Background on ~Pissed Off's case
GetHuman: ~Pissed Off - can you tell our other United Airlines customers when your case took place?
~Pissed Off: Yup. It was evening, on November 12th.
GetHuman: Did you reach out to United Airlines, and if so, how?
GetHuman: And which of these common United Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~Pissed Off a list of common United Airlines problems)
~Pissed Off: "Special Request" was why I was trying to call.
~Pissed Off's review of United Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's United Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Pissed Off: I have tried calling * days for * hours and even went to the customer care people in Liberia Costa Rica and still have no reservation. Yes I am trying to travel w* a cat in cabin which is allowed and they tell me not sure if I can or cannot take the cat.,
GetHuman: Let's quantify your experience contacting United Airlines. On a scale of 1 to 5, how easy is it go get help on a United Airlines problem?
~Pissed Off: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Pissed Off: I'd give them a four out of five on communication.
GetHuman: And what about United Airlines's ability to quickly and effectively address your problem?
~Pissed Off: For that I would say five out of five.
GetHuman: And finally- any advice for other United Airlines customers?
~Pissed Off: Call them early in the day or late. Don't forget any personal or account information you might need for United Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Pissed Off taken from his United Airlines customer service problem that occurred on November 12th, 2017.