United Airlines: Wait was ** minutes and then a transfer. No not...

A United Airlines customer review by GetHuman user ~Wanda Andreas from November 28th, 2017

Background on ~Wanda Andreas's case

GetHuman: ~Wanda Andreas - can you tell our other United Airlines customers when your case took place?
~Wanda Andreas: Yes. It was morning, on November 22nd.
GetHuman: Did you reach out to United Airlines, and if so, how?
~Wanda Andreas: I used the 800-864-8331 number I found for on the GetHuman United Airlines customer phone number page I was on: United Airlines Customer Service Phone Number
GetHuman: And which of these common United Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~Wanda Andreas a list of common United Airlines problems)
~Wanda Andreas: "Complaint" was why I was trying to call.

~Wanda Andreas's review of United Airlines customer service

GetHuman: So how would you sum up your experience for GetHuman's United Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Wanda Andreas: Wait was ** minutes and then a transfer. No notes on file about promised credit voucher which was really a disappointment. Wont' be traveling on United in the future if given a choice!! Plus I am not a fan for call centers in India.
GetHuman: Let's quantify your experience contacting United Airlines. On a scale of 1 to 5, how easy is it go get help on a United Airlines problem?
~Wanda Andreas: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Wanda Andreas: I'd give them a five out of five on communication.
GetHuman: And what about United Airlines's ability to quickly and effectively address your problem?
~Wanda Andreas: For that I would say one out of five.
GetHuman: And finally- any advice for other United Airlines customers?
~Wanda Andreas: Call them early in the day or late. Don't forget any personal or account information you might need for United Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Wanda Andreas taken from his United Airlines customer service problem that occurred on November 22nd, 2017.

United Airlines

3.14 of 5 stars | 1183 reviews

~Wanda Andreas's United Airlines Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

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