United Airlines: Just got off of the phone with two United custo...
A United Airlines customer review by GetHuman user ~MDB from November 24th, 2017
Background on ~MDB's case
GetHuman: ~MDB - can you tell our other United Airlines customers when your case took place?
~MDB: Sure. It was afternoon, on November 18th.
GetHuman: Did you reach out to United Airlines, and if so, how?
GetHuman: And which of these common United Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~MDB a list of common United Airlines problems)
~MDB: "Frequent flyer program" was why I was trying to call.
~MDB's review of United Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's United Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~MDB: Just got off of the phone with two United customer "service" reps located in the Philippines. I called to unlock my online account (had forgotten the PW), which was easy to do. Then, I asked what my balance was. The answer was Zero, when I expected it to be about **,***. Why? They'd expired on Oct. *. Nevermind that we use a United Credit card. Nevermind that I flew my husband and two kids to London in November **** on United. Nevermind that I was about to purchase $*,*** worth of flights to London for the holidays on United. To reinstate would cost $**. Now, their customer commitment (https:**www.united.com*web*en-US*content*customerfirst.aspx) claims that "We also make information about our MileagePlus frequent flyer program available on our website and in materials provided upon enrollment and in updates to MileagePlus members." Did I receive any such "update" by email or post telling me that my miles were about to go up in smoke? No. Not one item. Terribly disappointed. HOw is that
GetHuman: Let's quantify your experience contacting United Airlines. On a scale of 1 to 5, how easy is it go get help on a United Airlines problem?
~MDB: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~MDB: I'd give them a four out of five on communication.
GetHuman: And what about United Airlines's ability to quickly and effectively address your problem?
~MDB: For that I would say five out of five.
GetHuman: And finally- any advice for other United Airlines customers?
~MDB: Call them early in the day or late. Don't forget any personal or account information you might need for United Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~MDB taken from his United Airlines customer service problem that occurred on November 18th, 2017.