United Airlines: On ******* my wife and I have tickets to Aruba...

A United Airlines customer review by GetHuman user ~mitch from November 26th, 2017

Background on ~mitch's case

GetHuman: ~mitch - can you tell our other United Airlines customers when your case took place?
~mitch: Yes. It was afternoon, on November 18th.
GetHuman: Did you reach out to United Airlines, and if so, how?
~mitch: I used the 800-864-8331 number I found for on the GetHuman United Airlines customer phone number page I was on: United Airlines Customer Service Phone Number
GetHuman: And which of these common United Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~mitch a list of common United Airlines problems)
~mitch: "Baggage Problem" was why I was trying to call.

~mitch's review of United Airlines customer service

GetHuman: So how would you sum up your experience for GetHuman's United Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mitch: On ******* my wife and I have tickets to Aruba out of Boston. We have a *:** A.M. where the proceed to tell us the flight was over sold. Now we had purchased tickets ****** and you would think after * months they could hammer out the details. Normally I would not care although it was my wife's **th. They left us and five others standing there. United ****'s and I will take to every blog there is to let everyone know! Spoke with customer service which was a ******* joke. At the end of it all we are still in the snow in Boston and have found another carrier to get us to Aruba. I had spoke with a supervisor which was also a joke and then one woman by the name of Diane White jumped in to help get us out of the airport ie: refunds etc. She was the only one in the whole company that understands service! She should be corporate rather than gate! We will never use United again and will do everything in my power to make sure everyone listens!
GetHuman: Let's quantify your experience contacting United Airlines. On a scale of 1 to 5, how easy is it go get help on a United Airlines problem?
~mitch: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mitch: I'd give them a two out of five on communication.
GetHuman: And what about United Airlines's ability to quickly and effectively address your problem?
~mitch: For that I would say one out of five.
GetHuman: And finally- any advice for other United Airlines customers?
~mitch: Call them early in the day or late. Don't forget any personal or account information you might need for United Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mitch taken from his United Airlines customer service problem that occurred on November 18th, 2017.

United Airlines

3.14 of 5 stars | 1183 reviews

~mitch's United Airlines Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

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