United Airlines: Talking to these people is like talking to a ro...
A United Airlines customer review by GetHuman user ~Where is my luggage??? from November 24th, 2017
Background on ~Where is my luggage???'s case
GetHuman: ~Where is my luggage??? - can you tell our other United Airlines customers when your case took place?
~Where is my luggage???: Yes I can. It was morning, on November 16th.
GetHuman: Did you reach out to United Airlines, and if so, how?
GetHuman: And which of these common United Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~Where is my luggage??? a list of common United Airlines problems)
~Where is my luggage???: "Make a booking" was why I was trying to call.
~Where is my luggage???'s review of United Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's United Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Where is my luggage???: Talking to these people is like talking to a rock. All they do is repeat what is written on a screen. They have no idea how to resolve any real problems. If I wanted information on a screen I would just use their automated system!
GetHuman: Let's quantify your experience contacting United Airlines. On a scale of 1 to 5, how easy is it go get help on a United Airlines problem?
~Where is my luggage???: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Where is my luggage???: I'd give them a five out of five on communication.
GetHuman: And what about United Airlines's ability to quickly and effectively address your problem?
~Where is my luggage???: For that I would say three out of five.
GetHuman: And finally- any advice for other United Airlines customers?
~Where is my luggage???: Call them early in the day or late. Don't forget any personal or account information you might need for United Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Where is my luggage??? taken from his United Airlines customer service problem that occurred on November 16th, 2017.