United Airlines: The CSR was rude when I did not respond quickly...
A United Airlines customer review by GetHuman user ~LiketheSeason from November 26th, 2017
Background on ~LiketheSeason's case
GetHuman: ~LiketheSeason - can you tell our other United Airlines customers when your case took place?
~LiketheSeason: Yes. It was late at night, on November 21st.
GetHuman: Did you reach out to United Airlines, and if so, how?
~LiketheSeason: I used the 800-864-8331 number I found for on the GetHuman United Airlines customer phone number page I was on: United Airlines Customer Service Phone Number
GetHuman: And which of these common United Airlines customer issues best describes the reason you wanted to talk to them?
Shows ~LiketheSeason a list of common United Airlines problems
~LiketheSeason: "Special Request" was why I was trying to call.
~LiketheSeason's review of United Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's United Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~LiketheSeason: The CSR was rude when I did not respond quickly enough for him and said "hello" in a rude manner, was not understanding that I was attempting to confirm information NOT change the reservation. Horrible.
GetHuman: Let's quantify your experience contacting United Airlines. On a scale of 1 to 5, how easy is it go get help on a United Airlines problem?
~LiketheSeason: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~LiketheSeason: I'd give them a five out of five on communication.
GetHuman: And what about United Airlines's ability to quickly and effectively address your problem?
~LiketheSeason: For that I would say five out of five.
GetHuman: And finally- any advice for other United Airlines customers?
~LiketheSeason: Call them early in the day or late. Don't forget any personal or account information you might need for United Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~LiketheSeason taken from his United Airlines customer service problem that occurred on November 21st, 2017.
3.14 of 5 stars | 1183 reviewsUnited Airlines ReviewsUnited Airlines's Phone NumberAll United Airlines contact infoGeneral United Airlines customer service info
~LiketheSeason's United Airlines Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars
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