United Airlines: The woman I spoke with today answered after jus...
A United Airlines customer review by GetHuman user ~FiguringItOut from November 22nd, 2017
Background on ~FiguringItOut's case
GetHuman: ~FiguringItOut - can you tell our other United Airlines customers when your case took place?
~FiguringItOut: Sure. It was afternoon, on November 19th.
GetHuman: Did you reach out to United Airlines, and if so, how?
GetHuman: And which of these common United Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~FiguringItOut a list of common United Airlines problems)
~FiguringItOut: "Cancel flight" was why I was trying to call.
~FiguringItOut's review of United Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's United Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~FiguringItOut: The woman I spoke with today answered after just ** seconds of waiting. She was extremely courteous and helpful. Very pleased with my experience.**Unfortunately, I cannot say the same about the two people I spoke with from the same number yesterday. They were incredibly rude, condescending, and unwilling to help. Later the woman even recanted her statement and acknowledged that she was wrong and stubborn. Goodness, customer service employees can be crazy sometimes.
GetHuman: Let's quantify your experience contacting United Airlines. On a scale of 1 to 5, how easy is it go get help on a United Airlines problem?
~FiguringItOut: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~FiguringItOut: I'd give them a one out of five on communication.
GetHuman: And what about United Airlines's ability to quickly and effectively address your problem?
~FiguringItOut: For that I would say four out of five.
GetHuman: And finally- any advice for other United Airlines customers?
~FiguringItOut: Call them early in the day or late. Don't forget any personal or account information you might need for United Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~FiguringItOut taken from his United Airlines customer service problem that occurred on November 19th, 2017.