United Airlines: Their call center is outsourced. The customer...
A United Airlines customer review by GetHuman user ~Waste of Time from November 27th, 2017
Background on ~Waste of Time's case
GetHuman: ~Waste of Time - can you tell our other United Airlines customers when your case took place?
~Waste of Time: Yeah. It was late at night, on November 24th.
GetHuman: Did you reach out to United Airlines, and if so, how?
GetHuman: And which of these common United Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~Waste of Time a list of common United Airlines problems)
~Waste of Time: "Change Flight" was why I was trying to call.
~Waste of Time's review of United Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's United Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Waste of Time: Their call center is outsourced. The customer service agents are hit or miss, depending on where you get forwarded to.
GetHuman: Let's quantify your experience contacting United Airlines. On a scale of 1 to 5, how easy is it go get help on a United Airlines problem?
~Waste of Time: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Waste of Time: I'd give them a four out of five on communication.
GetHuman: And what about United Airlines's ability to quickly and effectively address your problem?
~Waste of Time: For that I would say one out of five.
GetHuman: And finally- any advice for other United Airlines customers?
~Waste of Time: Call them early in the day or late. Don't forget any personal or account information you might need for United Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Waste of Time taken from his United Airlines customer service problem that occurred on November 24th, 2017.