United Airlines: lost my luggage. Told on ***** it was in Houst...
A United Airlines customer review by GetHuman user ~disgusted from November 19th, 2017
Background on ~disgusted's case
GetHuman: ~disgusted - can you tell our other United Airlines customers when your case took place?
~disgusted: Sure. It was middle of the night, on November 18th.
GetHuman: Did you reach out to United Airlines, and if so, how?
GetHuman: And which of these common United Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~disgusted a list of common United Airlines problems)
~disgusted: "Update account information" was why I was trying to call.
~disgusted's review of United Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's United Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~disgusted: lost my luggage. Told on ***** it was in Houston, TX. I would have it by midnight did not arrive. Told I would have it by *AM this morning still nothing. Contacted United today was on hold for one hour told by an agent they don't know where my bag is. I asked what I was to do for clothes he said I could spend $***.** now I ask you going into a store in the Excellence Hotel what am I going to get for ***.** I have no underwear, bathing suit and I need long pants and shoes to get into a restaurant. United has not been any help. I asked to speak with a supervisor no one was available would call me back that was three hours ago.
GetHuman: Let's quantify your experience contacting United Airlines. On a scale of 1 to 5, how easy is it go get help on a United Airlines problem?
~disgusted: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~disgusted: I'd give them a three out of five on communication.
GetHuman: And what about United Airlines's ability to quickly and effectively address your problem?
~disgusted: For that I would say four out of five.
GetHuman: And finally- any advice for other United Airlines customers?
~disgusted: Call them early in the day or late. Don't forget any personal or account information you might need for United Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~disgusted taken from his United Airlines customer service problem that occurred on November 18th, 2017.