United Concordia: I used the callback option. That worked and I t...
A United Concordia customer review by GetHuman user ~Anonymous from November 21st, 2017
Background on ~Anonymous's case
GetHuman: ~Anonymous - can you tell our other United Concordia customers when your case took place?
~Anonymous: Yup. It was evening, on November 19th.
GetHuman: Did you reach out to United Concordia, and if so, how?
GetHuman: And which of these common United Concordia customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous a list of common United Concordia problems)
~Anonymous: "Coverage question" was why I was trying to call.
~Anonymous's review of United Concordia customer service
GetHuman: So how would you sum up your experience for GetHuman's United Concordia customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous: I used the callback option. That worked and I talked with someone who could actually help me. The automated prompts did not work for the question I needed to have answered. I was satisfied with the level of help I received.
GetHuman: Let's quantify your experience contacting United Concordia. On a scale of 1 to 5, how easy is it go get help on a United Concordia problem?
~Anonymous: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous: I'd give them a one out of five on communication.
GetHuman: And what about United Concordia's ability to quickly and effectively address your problem?
~Anonymous: For that I would say one out of five.
GetHuman: And finally- any advice for other United Concordia customers?
~Anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for United Concordia to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his United Concordia customer service problem that occurred on November 19th, 2017.