United Concordia: Our dentist told me that my son who is visiting...
A United Concordia customer review by GetHuman user ~Rob from November 20th, 2017
Background on ~Rob's case
GetHuman: ~Rob - can you tell our other United Concordia customers when your case took place?
~Rob: Yes. It was evening, on November 14th.
GetHuman: Did you reach out to United Concordia, and if so, how?
GetHuman: And which of these common United Concordia customer issues best describes the reason you wanted to talk to them?
(Shows ~Rob a list of common United Concordia problems)
~Rob: "Renew coverage" was why I was trying to call.
~Rob's review of United Concordia customer service
GetHuman: So how would you sum up your experience for GetHuman's United Concordia customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Rob: Our dentist told me that my son who is visiting me for the summer had several cavities. He showed them to me on the x rays and photos. We had them fixed since a few of them were hurting him. A couple of months later we found that the dentist was not paid for the cavities that he did. It was almost $**** worth of fillings. The dentist showed me that he had written them at least two letters explaining the cavities and send the photos and x-rays. They still would not pay. When I called to ask why they would not pay they said, "our dental advisor did not see decay". I was shocked and felt bad for the dentist since he could not charge us and was not getting paid by the insurance company. We are military and I am glad that they dropped United Concordia!
GetHuman: Let's quantify your experience contacting United Concordia. On a scale of 1 to 5, how easy is it go get help on a United Concordia problem?
~Rob: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Rob: I'd give them a four out of five on communication.
GetHuman: And what about United Concordia's ability to quickly and effectively address your problem?
~Rob: For that I would say one out of five.
GetHuman: And finally- any advice for other United Concordia customers?
~Rob: Call them early in the day or late. Don't forget any personal or account information you might need for United Concordia to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Rob taken from his United Concordia customer service problem that occurred on November 14th, 2017.