Unum Group Life Disability: Unum was right on top of things. Transferred m...
A Unum Group Life Disability customer review by GetHuman user ~jaybird from November 18th, 2017
Background on ~jaybird's case
GetHuman: ~jaybird - can you tell our other Unum Group Life Disability customers when your case took place?
~jaybird: Yup. It was morning, on November 14th.
GetHuman: Did you reach out to Unum Group Life Disability, and if so, how?
GetHuman: And which of these common Unum Group Life Disability customer issues best describes the reason you wanted to talk to them?
(Shows ~jaybird a list of common Unum Group Life Disability problems)
~jaybird: "Coverage question" was why I was trying to call.
~jaybird's review of Unum Group Life Disability customer service
GetHuman: So how would you sum up your experience for GetHuman's Unum Group Life Disability customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jaybird: Unum was right on top of things. Transferred me directly to the correct department, and phone was answered immediately, and problem rectified.
GetHuman: Let's quantify your experience contacting Unum Group Life Disability. On a scale of 1 to 5, how easy is it go get help on a Unum Group Life Disability problem?
~jaybird: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jaybird: I'd give them a three out of five on communication.
GetHuman: And what about Unum Group Life Disability's ability to quickly and effectively address your problem?
~jaybird: For that I would say four out of five.
GetHuman: And finally- any advice for other Unum Group Life Disability customers?
~jaybird: Call them early in the day or late. Don't forget any personal or account information you might need for Unum Group Life Disability to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jaybird taken from his Unum Group Life Disability customer service problem that occurred on November 14th, 2017.
Unum Group Life Disability
1.00 of 5 stars | 6 reviews
~jaybird's Unum Group Life Disability Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars
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