VIZIO: Called on **** to get template for sound bar. r...
A VIZIO customer review by GetHuman user ~Madman from November 17th, 2017
Background on ~Madman's case
GetHuman: ~Madman - can you tell our other VIZIO customers when your case took place?
~Madman: Yes. It was morning, on November 12th.
GetHuman: Did you reach out to VIZIO, and if so, how?
GetHuman: And which of these common VIZIO customer issues best describes the reason you wanted to talk to them?
(Shows ~Madman a list of common VIZIO problems)
~Madman: "Warranty Claim" was why I was trying to call.
~Madman's review of VIZIO customer service
GetHuman: So how would you sum up your experience for GetHuman's VIZIO customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Madman: Called on **** to get template for sound bar. rep said would send, did not do anything as I found out when I called to follow up on ****, was promised call back never happened, called ****, more excuses, with a call back promised, called again ****, this guy has no notes and no information. How hard can it be to send a template to someone.
GetHuman: Let's quantify your experience contacting VIZIO. On a scale of 1 to 5, how easy is it go get help on a VIZIO problem?
~Madman: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Madman: I'd give them a three out of five on communication.
GetHuman: And what about VIZIO's ability to quickly and effectively address your problem?
~Madman: For that I would say five out of five.
GetHuman: And finally- any advice for other VIZIO customers?
~Madman: Call them early in the day or late. Don't forget any personal or account information you might need for VIZIO to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Madman taken from his VIZIO customer service problem that occurred on November 12th, 2017.