VIZIO: I had a firmware update last night..omg every t...
A VIZIO customer review by GetHuman user ~Kimmyj510 from November 20th, 2017
Background on ~Kimmyj510's case
GetHuman: ~Kimmyj510 - can you tell our other VIZIO customers when your case took place?
~Kimmyj510: Yeah. It was evening, on November 13th.
GetHuman: Did you reach out to VIZIO, and if so, how?
GetHuman: And which of these common VIZIO customer issues best describes the reason you wanted to talk to them?
(Shows ~Kimmyj510 a list of common VIZIO problems)
~Kimmyj510: "Account Access" was why I was trying to call.
~Kimmyj510's review of VIZIO customer service
GetHuman: So how would you sum up your experience for GetHuman's VIZIO customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Kimmyj510: I had a firmware update last night..omg every time I would try to watch a dvr program..it would get stuck in a sound byte..today I called and the customer support was awesome..got my problem fixed..after trying everything..poor woman lol..had me change my audio option on Joey box to PCM ONLY..and it worked!!! Thank you!!
GetHuman: Let's quantify your experience contacting VIZIO. On a scale of 1 to 5, how easy is it go get help on a VIZIO problem?
~Kimmyj510: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Kimmyj510: I'd give them a one out of five on communication.
GetHuman: And what about VIZIO's ability to quickly and effectively address your problem?
~Kimmyj510: For that I would say five out of five.
GetHuman: And finally- any advice for other VIZIO customers?
~Kimmyj510: Call them early in the day or late. Don't forget any personal or account information you might need for VIZIO to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Kimmyj510 taken from his VIZIO customer service problem that occurred on November 13th, 2017.