This letter needs to reach the CEO of VIZIO, (W...
A VIZIO customer review by GetHuman user ~jloshorty from November 15th, 2017
Background on ~jloshorty's case
GetHuman: ~jloshorty - can you tell our other VIZIO customers when your case took place?
~jloshorty: Yes. It was evening, on November 10th.
GetHuman: Did you reach out to VIZIO, and if so, how?
GetHuman: And which of these common VIZIO customer issues best describes the reason you wanted to talk to them?
(Shows ~jloshorty a list of common VIZIO problems)
~jloshorty: "Technical support" was why I was trying to call.
~jloshorty's review of VIZIO customer service
GetHuman: So how would you sum up your experience for GetHuman's VIZIO customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jloshorty: This letter needs to reach the CEO of VIZIO, (William Wang). My name is Ervin V. Hicks Sr. I'm a very irate customer and have been since yesterday, April *nd when my delivery, (un-mounting of the defective Television * mounting of the delivered Television). Please bear with me. This TV went blank, March **th while I and my family were watching a movie. I immediately called VIZIO Customer Support. While speaking to Customer Service Representative, (Levi*Badge ****) who seem to be a nice gentleman and customer friendly. Levi instructed us to give him the necessary information from the Box*Carton in which the TV was stored and purchased in. After giving Levi the information he needed to replace our TV, he informed us that he would schedule a pick-up and delivery for the replacement TV. Keep in mind that Levi informed us, because of a malfunction of a chip within the TV panel, the make and model of this particular model*TV was being replaced along with a chip inside of it that co
GetHuman: Let's quantify your experience contacting VIZIO. On a scale of 1 to 5, how easy is it go get help on a VIZIO problem?
~jloshorty: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jloshorty: I'd give them a four out of five on communication.
GetHuman: And what about VIZIO's ability to quickly and effectively address your problem?
~jloshorty: For that I would say three out of five.
GetHuman: And finally- any advice for other VIZIO customers?
~jloshorty: Call them early in the day or late. Don't forget any personal or account information you might need for VIZIO to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jloshorty taken from his VIZIO customer service problem that occurred on November 10th, 2017.