VIZIO: URGENT!!! URGENT URGENT!!!I TRIED TO GET HELP F...
A VIZIO customer review by GetHuman user ~Teresa & Diane Malcolm from November 15th, 2017
Background on ~Teresa & Diane Malcolm's case
GetHuman: ~Teresa & Diane Malcolm - can you tell our other VIZIO customers when your case took place?
~Teresa & Diane Malcolm: Yup. It was late at night, on November 13th.
GetHuman: Did you reach out to VIZIO, and if so, how?
GetHuman: And which of these common VIZIO customer issues best describes the reason you wanted to talk to them?
(Shows ~Teresa & Diane Malcolm a list of common VIZIO problems)
~Teresa & Diane Malcolm: "Account Access" was why I was trying to call.
~Teresa & Diane Malcolm's review of VIZIO customer service
GetHuman: So how would you sum up your experience for GetHuman's VIZIO customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Teresa & Diane Malcolm: URGENT!!! URGENT URGENT!!!I TRIED TO GET HELP FOR MY CONPUTER SO I COULD DO MY TAXES.IT IS THREE MONTHS OLD NO ONE ANSWERED I COULD NOT LEAVE A MESSAGE & I NEED HELP.NOW!!!! TAXES R DUE *MORROW!!!call me @ *** *** **** AS SOON AS YOU OPEN NO MATTER WHAT TIME IT IS.i WANTED T* WATCH TV WHILE I COPIED OVER MY TAXES SO I GOT OUT MY LAPTOP WHICH I RARELY USE, TURNED IT ON A FEW MIUTES LATER IT SAID IT WAS CONFIGURING, DON'T TURN IT OFF, THEN IT SHUT DOWN SO I THOUGHT THE BATTERY WAS DEAD. BUT WHEN I WENT TO PUT IT IN IT'S CASE I NOTICED THE LIGHT WAS ON THE BOTTOM WAS ON, WHICH I THOUGHT MEANT THE COMPUTER WAS STILL ON, SO IGOT IT BACK UT, PLUGGED IT IN TO THE WALL & OPENED IT UP BUT IT WOULD NOT TURN ON. I NOTICESD THAT THE ARROW WAS STILL ON THE FRONT. IT WOULD NOT GO ON OR OFF & THEN IT WAS REAL HOT. THIS ENTIRE TRANSACTION DID NOT TAKE * MINUTES FROM THE TIMEI GOT IT OUT THE FIRST TIME & THE TIME I PUT IT AWAY. NOW IT DOES NOTHING. THIS IS MY BRAND NEW EXPENSIVE COMPUTER THAT MY
GetHuman: Let's quantify your experience contacting VIZIO. On a scale of 1 to 5, how easy is it go get help on a VIZIO problem?
~Teresa & Diane Malcolm: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Teresa & Diane Malcolm: I'd give them a four out of five on communication.
GetHuman: And what about VIZIO's ability to quickly and effectively address your problem?
~Teresa & Diane Malcolm: For that I would say five out of five.
GetHuman: And finally- any advice for other VIZIO customers?
~Teresa & Diane Malcolm: Call them early in the day or late. Don't forget any personal or account information you might need for VIZIO to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Teresa & Diane Malcolm taken from his VIZIO customer service problem that occurred on November 13th, 2017.