Vizio tries to be helpful, but wilh little rega...
A VIZIO customer review by GetHuman user ~Network Engineer from November 22nd, 2017
Background on ~Network Engineer's case
GetHuman: ~Network Engineer - can you tell our other VIZIO customers when your case took place?
~Network Engineer: Yes I can. It was afternoon, on November 20th.
GetHuman: Did you reach out to VIZIO, and if so, how?
GetHuman: And which of these common VIZIO customer issues best describes the reason you wanted to talk to them?
(Shows ~Network Engineer a list of common VIZIO problems)
~Network Engineer: "Complaint" was why I was trying to call.
~Network Engineer's review of VIZIO customer service
GetHuman: So how would you sum up your experience for GetHuman's VIZIO customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Network Engineer: Vizio tries to be helpful, but wilh little regard for your time. I've spent probably * hrs over * phone calls (costco, vizio, vizios on site technicians, scheduling, rescheduling, having them not show up or call when scheduled....
GetHuman: Let's quantify your experience contacting VIZIO. On a scale of 1 to 5, how easy is it go get help on a VIZIO problem?
~Network Engineer: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Network Engineer: I'd give them a four out of five on communication.
GetHuman: And what about VIZIO's ability to quickly and effectively address your problem?
~Network Engineer: For that I would say one out of five.
GetHuman: And finally- any advice for other VIZIO customers?
~Network Engineer: Call them early in the day or late. Don't forget any personal or account information you might need for VIZIO to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Network Engineer taken from his VIZIO customer service problem that occurred on November 20th, 2017.