VRBO: It's absolutely amazing to have a million dolla...
A VRBO customer review by GetHuman user GetHuman-260565 from November 26th, 2017
Background on GetHuman-260565's case
GetHuman: GetHuman-260565 - can you tell our other VRBO customers when your case took place?
GetHuman-260565: Yes I can. It was middle of the night, on November 19th.
GetHuman: Did you reach out to VRBO, and if so, how?
GetHuman: And which of these common VRBO customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-260565 a list of common VRBO problems)
GetHuman-260565: "Change booking" was why I was trying to call.
GetHuman-260565's review of VRBO customer service
GetHuman: So how would you sum up your experience for GetHuman's VRBO customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-260565: It's absolutely amazing to have a million dollar home controlled by halfwits who think having some canned woman prattle on about dedicated service representatives just WAITING to help me while the time drags on. If the ownership had any idea who their clients were, they wouldn't do this. Or, maybe they have their heads so far up their asses, they would.
GetHuman: Let's quantify your experience contacting VRBO. On a scale of 1 to 5, how easy is it go get help on a VRBO problem?
GetHuman-260565: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-260565: I'd give them a one out of five on communication.
GetHuman: And what about VRBO's ability to quickly and effectively address your problem?
GetHuman-260565: For that I would say one out of five.
GetHuman: And finally- any advice for other VRBO customers?
GetHuman-260565: Call them early in the day or late. Don't forget any personal or account information you might need for VRBO to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-260565 taken from his VRBO customer service problem that occurred on November 19th, 2017.