VRBO: I was unable to get satisfactory service. The p...
A VRBO customer review by GetHuman user ~jjb from November 15th, 2017
Background on ~jjb's case
GetHuman: ~jjb - can you tell our other VRBO customers when your case took place?
~jjb: Yes I can. It was middle of the night, on November 12th.
GetHuman: Did you reach out to VRBO, and if so, how?
GetHuman: And which of these common VRBO customer issues best describes the reason you wanted to talk to them?
(Shows ~jjb a list of common VRBO problems)
~jjb: "Cancel Booking" was why I was trying to call.
~jjb's review of VRBO customer service
GetHuman: So how would you sum up your experience for GetHuman's VRBO customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jjb: I was unable to get satisfactory service. The phone rep could not help me nor get a supervisor who could. I was unable to get a time that I could be called back. It was frustrating and time consuming. Especially bc I made this call after VRBO.COM had screwed me, a clint*homeowner royally.
GetHuman: Let's quantify your experience contacting VRBO. On a scale of 1 to 5, how easy is it go get help on a VRBO problem?
~jjb: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jjb: I'd give them a four out of five on communication.
GetHuman: And what about VRBO's ability to quickly and effectively address your problem?
~jjb: For that I would say five out of five.
GetHuman: And finally- any advice for other VRBO customers?
~jjb: Call them early in the day or late. Don't forget any personal or account information you might need for VRBO to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jjb taken from his VRBO customer service problem that occurred on November 12th, 2017.