VRBO: Their site says no booking fees but all managem...
A VRBO customer review by GetHuman user ~mission from November 27th, 2017
Background on ~mission's case
GetHuman: ~mission - can you tell our other VRBO customers when your case took place?
~mission: Yes. It was morning, on November 22nd.
GetHuman: Did you reach out to VRBO, and if so, how?
GetHuman: And which of these common VRBO customer issues best describes the reason you wanted to talk to them?
(Shows ~mission a list of common VRBO problems)
~mission: "Cancel Booking" was why I was trying to call.
~mission's review of VRBO customer service
GetHuman: So how would you sum up your experience for GetHuman's VRBO customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mission: Their site says no booking fees but all management companies in the Outer Banks area charge $*** for booking. VRBO says it can't control the participants on their site and that they can charge that fee if they want to. Then they offered to file a complaint for me so they could try to fix it even after they said they can't control those fees. Bottom line: companies use VRBO as bait and switch. You see their great prices and availability and then when you call, you get a different price all together!
GetHuman: Let's quantify your experience contacting VRBO. On a scale of 1 to 5, how easy is it go get help on a VRBO problem?
~mission: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mission: I'd give them a four out of five on communication.
GetHuman: And what about VRBO's ability to quickly and effectively address your problem?
~mission: For that I would say one out of five.
GetHuman: And finally- any advice for other VRBO customers?
~mission: Call them early in the day or late. Don't forget any personal or account information you might need for VRBO to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mission taken from his VRBO customer service problem that occurred on November 22nd, 2017.