Issue with VRBO
A VRBO customer review by GetHuman user GetHuman-ernestus from December 4th, 2017
Background on GetHuman-ernestus's case
GetHuman: GetHuman-ernestus - can you tell our other VRBO customers when your case took place?
GetHuman-ernestus: Yes I can. It was morning, on December 1st.
GetHuman: Did you reach out to VRBO, and if so, how?
GetHuman: And which of these common VRBO customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-ernestus a list of common VRBO problems)
GetHuman-ernestus: "Make a booking" was why I was trying to call.
GetHuman-ernestus's review of VRBO customer service
GetHuman: So how would you sum up your experience for GetHuman's VRBO customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-ernestus: Issue with VRBO
GetHuman: Can you tell the rest of us a bit more from what happened on 12/01/17?
GetHuman-ernestus: I have created a listing. I tried to login to my owners account, but i get no message with the code. I think there might be a problem with the contact number and I cant change it without access to my owners account.
GetHuman: Let's quantify your experience contacting VRBO. On a scale of 1 to 5, how easy is it go get help on a VRBO problem?
GetHuman-ernestus: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-ernestus: I'd give them a five out of five on communication.
GetHuman: And what about VRBO's ability to quickly and effectively address your problem?
GetHuman-ernestus: For that I would say one out of five.
GetHuman: And finally- any advice for other VRBO customers?
GetHuman-ernestus: Call them early in the day or late. Don't forget any personal or account information you might need for VRBO to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-ernestus taken from his VRBO customer service problem that occurred on December 1st, 2017.