Vtech kidijamz bought well before Christmas. Di...

A VTech customer review by GetHuman user ~Quesarah from November 25th, 2017

Background on ~Quesarah's case

GetHuman: ~Quesarah - can you tell our other VTech customers when your case took place?
~Quesarah: Yup. It was afternoon, on November 19th.
GetHuman: Did you reach out to VTech, and if so, how?
~Quesarah: I used the 800-595-9511 number I found for on the GetHuman VTech customer phone number page I was on: VTech Customer Service Phone Number
GetHuman: And which of these common VTech customer issues best describes the reason you wanted to talk to them?
(Shows ~Quesarah a list of common VTech problems)
~Quesarah: "Complaint" was why I was trying to call.

~Quesarah's review of VTech customer service

GetHuman: So how would you sum up your experience for GetHuman's VTech customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Quesarah: Vtech kidijamz bought well before Christmas. Did not work out of the box and was out of warrantee, so they will not do anything to replace it. They were already aware of this particular problem but still "were unable to help". What a dishonest way to run a business. Will never buy a toy from them again.
GetHuman: Let's quantify your experience contacting VTech. On a scale of 1 to 5, how easy is it go get help on a VTech problem?
~Quesarah: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Quesarah: I'd give them a three out of five on communication.
GetHuman: And what about VTech's ability to quickly and effectively address your problem?
~Quesarah: For that I would say five out of five.
GetHuman: And finally- any advice for other VTech customers?
~Quesarah: Call them early in the day or late. Don't forget any personal or account information you might need for VTech to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Quesarah taken from his VTech customer service problem that occurred on November 19th, 2017.


3.00 of 5 stars | 20 reviews

~Quesarah's VTech Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

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