VTech: When you try to call, It's answer then you are...

A VTech customer review by GetHuman user ~misdeb1959 from November 19th, 2017

Background on ~misdeb1959's case

GetHuman: ~misdeb1959 - can you tell our other VTech customers when your case took place?
~misdeb1959: Yeah. It was morning, on November 12th.
GetHuman: Did you reach out to VTech, and if so, how?
~misdeb1959: I used the 800-595-9511 number I found for on the GetHuman VTech customer phone number page I was on: VTech Customer Service Phone Number
GetHuman: And which of these common VTech customer issues best describes the reason you wanted to talk to them?
(Shows ~misdeb1959 a list of common VTech problems)
~misdeb1959: "Complaint" was why I was trying to call.

~misdeb1959's review of VTech customer service

GetHuman: So how would you sum up your experience for GetHuman's VTech customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~misdeb1959: When you try to call, It's answer then you are hung up on. YOur Inno tab *s does not work. Just bought it for Christmas and trying to set it up for my grandchild and it does not work. Did all the trouble shouting and now all I have is a blue screen. I am calling the Better Business Bureau if I do not hear from you in ** hours. I want a phone number to someone here in the United States. You may e-mail at *****@***.com
GetHuman: Let's quantify your experience contacting VTech. On a scale of 1 to 5, how easy is it go get help on a VTech problem?
~misdeb1959: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~misdeb1959: I'd give them a three out of five on communication.
GetHuman: And what about VTech's ability to quickly and effectively address your problem?
~misdeb1959: For that I would say five out of five.
GetHuman: And finally- any advice for other VTech customers?
~misdeb1959: Call them early in the day or late. Don't forget any personal or account information you might need for VTech to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~misdeb1959 taken from his VTech customer service problem that occurred on November 12th, 2017.


3.00 of 5 stars | 20 reviews

~misdeb1959's VTech Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

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