VTech: poor representation, not helpful,evasive,doesn...
A VTech customer review by GetHuman user GetHuman-86859 from November 14th, 2017
Background on GetHuman-86859's case
GetHuman: GetHuman-86859 - can you tell our other VTech customers when your case took place?
GetHuman-86859: Yes. It was morning, on November 9th.
GetHuman: Did you reach out to VTech, and if so, how?
GetHuman: And which of these common VTech customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-86859 a list of common VTech problems)
GetHuman-86859: "Where to buy" was why I was trying to call.
GetHuman-86859's review of VTech customer service
GetHuman: So how would you sum up your experience for GetHuman's VTech customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-86859: poor representation, not helpful,evasive,doesn't answer questions directly,hesitate to release any helpful phone numbers.Very dissatified with customer service.
GetHuman: Let's quantify your experience contacting VTech. On a scale of 1 to 5, how easy is it go get help on a VTech problem?
GetHuman-86859: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-86859: I'd give them a four out of five on communication.
GetHuman: And what about VTech's ability to quickly and effectively address your problem?
GetHuman-86859: For that I would say five out of five.
GetHuman: And finally- any advice for other VTech customers?
GetHuman-86859: Call them early in the day or late. Don't forget any personal or account information you might need for VTech to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-86859 taken from his VTech customer service problem that occurred on November 9th, 2017.