VTech: Worked for me. Cassidy answered my questions...
A VTech customer review by GetHuman user ~paula miller from November 27th, 2017
Background on ~paula miller's case
GetHuman: ~paula miller - can you tell our other VTech customers when your case took place?
~paula miller: Yes I can. It was middle of the night, on November 21st.
GetHuman: Did you reach out to VTech, and if so, how?
GetHuman: And which of these common VTech customer issues best describes the reason you wanted to talk to them?
(Shows ~paula miller a list of common VTech problems)
~paula miller: "Warranty claim" was why I was trying to call.
~paula miller's review of VTech customer service
GetHuman: So how would you sum up your experience for GetHuman's VTech customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~paula miller: Worked for me. Cassidy answered my questions. Works better to call in my case than wait for e-mail back (up to two days??)
GetHuman: Let's quantify your experience contacting VTech. On a scale of 1 to 5, how easy is it go get help on a VTech problem?
~paula miller: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~paula miller: I'd give them a one out of five on communication.
GetHuman: And what about VTech's ability to quickly and effectively address your problem?
~paula miller: For that I would say two out of five.
GetHuman: And finally- any advice for other VTech customers?
~paula miller: Call them early in the day or late. Don't forget any personal or account information you might need for VTech to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~paula miller taken from his VTech customer service problem that occurred on November 21st, 2017.