Valve Software: I am so sick of problems with these guys, I jus...

A Valve Software customer review by GetHuman user GetHuman-stvarre from November 29th, 2017

Background on GetHuman-stvarre's case

GetHuman: GetHuman-stvarre - can you tell our other Valve Software customers when your case took place?
GetHuman-stvarre: Yeah. It was middle of the night, on November 22nd.
GetHuman: Did you reach out to Valve Software, and if so, how?
GetHuman-stvarre: I used the 425-889-9642 number I found for on the GetHuman Valve Software customer phone number page I was on: Valve Software Customer Service Phone Number
GetHuman: And which of these common Valve Software customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-stvarre a list of common Valve Software problems)
GetHuman-stvarre: "Returns" was why I was trying to call.

GetHuman-stvarre's review of Valve Software customer service

GetHuman: So how would you sum up your experience for GetHuman's Valve Software customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-stvarre: I am so sick of problems with these guys, I just hate this!
GetHuman: Can you tell the rest of us a bit more from what happened on 11/22/17?
GetHuman-stvarre: I Can't play the game I bought. NO HELP. I asked for a refund, NOT A WORD! I asked for help, NO HELP. I want to play what I bought. Civ V, I can't, NO HELP. I bought it at Walmart and I can't play it without STEAM. Now my Steam account won't let me sign into their system!!! I am freakin pissed! This is ****! I have changed my password and now when I try to sign in, it won't let me. I have spent hours trying to do something and I just can't get through. I really am lost in this and I can't spend my life trying to play something I want to play. I even bought their NEW controllers and system, I think I have thrown good money for nothing.
GetHuman: Let's quantify your experience contacting Valve Software. On a scale of 1 to 5, how easy is it go get help on a Valve Software problem?
GetHuman-stvarre: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-stvarre: I'd give them a one out of five on communication.
GetHuman: And what about Valve Software's ability to quickly and effectively address your problem?
GetHuman-stvarre: For that I would say one out of five.
GetHuman: And finally- any advice for other Valve Software customers?
GetHuman-stvarre: Call them early in the day or late. Don't forget any personal or account information you might need for Valve Software to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-stvarre taken from his Valve Software customer service problem that occurred on November 22nd, 2017.

Valve Software

1.46 of 5 stars | 117 reviews

GetHuman-stvarre's Valve Software Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars

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