Valve Software: Steam
A Valve Software customer review by GetHuman user GetHuman2652 from December 1st, 2017
Background on GetHuman2652's case
GetHuman: GetHuman2652 - can you tell our other Valve Software customers when your case took place?
GetHuman2652: Yes I can. It was evening, on November 30th.
GetHuman: Did you reach out to Valve Software, and if so, how?
GetHuman: And which of these common Valve Software customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman2652 a list of common Valve Software problems)
GetHuman2652: "Cancel order" was why I was trying to call.
GetHuman2652's review of Valve Software customer service
GetHuman: So how would you sum up your experience for GetHuman's Valve Software customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman2652: Steam
GetHuman: Can you tell the rest of us a bit more from what happened on 11/30/17?
GetHuman2652: Too slow at responding to an enquiry about getting an old account
GetHuman: Let's quantify your experience contacting Valve Software. On a scale of 1 to 5, how easy is it go get help on a Valve Software problem?
GetHuman2652: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman2652: I'd give them a three out of five on communication.
GetHuman: And what about Valve Software's ability to quickly and effectively address your problem?
GetHuman2652: For that I would say four out of five.
GetHuman: And finally- any advice for other Valve Software customers?
GetHuman2652: Call them early in the day or late. Don't forget any personal or account information you might need for Valve Software to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman2652 taken from his Valve Software customer service problem that occurred on November 30th, 2017.