Valve Software: I'm close to just sueing them for $** because t...
A Valve Software customer review by GetHuman user ~redbuttons from November 27th, 2017
Background on ~redbuttons's case
GetHuman: ~redbuttons - can you tell our other Valve Software customers when your case took place?
~redbuttons: Yup. It was middle of the night, on November 21st.
GetHuman: Did you reach out to Valve Software, and if so, how?
GetHuman: And which of these common Valve Software customer issues best describes the reason you wanted to talk to them?
(Shows ~redbuttons a list of common Valve Software problems)
~redbuttons: "Technical support" was why I was trying to call.
~redbuttons's review of Valve Software customer service
GetHuman: So how would you sum up your experience for GetHuman's Valve Software customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~redbuttons: I'm close to just sueing them for $** because they cannot provide any form of customer service and have ripped me off for $** basically, after nearly * weeks of them not responding I label them as a rip-off and will take legal action, maybe spending ** grand to send a lawyer to give me $** plus around *** in court costs will get the message to answer a ticket or a phone.
GetHuman: Let's quantify your experience contacting Valve Software. On a scale of 1 to 5, how easy is it go get help on a Valve Software problem?
~redbuttons: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~redbuttons: I'd give them a one out of five on communication.
GetHuman: And what about Valve Software's ability to quickly and effectively address your problem?
~redbuttons: For that I would say one out of five.
GetHuman: And finally- any advice for other Valve Software customers?
~redbuttons: Call them early in the day or late. Don't forget any personal or account information you might need for Valve Software to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~redbuttons taken from his Valve Software customer service problem that occurred on November 21st, 2017.