Vanilla Gift Card: Today I bought a gift card to pay a cell phone...
A Vanilla Gift Card customer review by GetHuman user ~Anonymouse from November 15th, 2017
Background on ~Anonymouse's case
GetHuman: ~Anonymouse - can you tell our other Vanilla Gift Card customers when your case took place?
~Anonymouse: Yes I can. It was middle of the night, on November 7th.
GetHuman: Did you reach out to Vanilla Gift Card, and if so, how?
GetHuman: And which of these common Vanilla Gift Card customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymouse a list of common Vanilla Gift Card problems)
~Anonymouse: "Refund a Charge" was why I was trying to call.
~Anonymouse's review of Vanilla Gift Card customer service
GetHuman: So how would you sum up your experience for GetHuman's Vanilla Gift Card customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymouse: Today I bought a gift card to pay a cell phone bill and it would not go through, therefore I called the company to see if I can return it. Then I get told I CAN'T RETURN IT TO THE STORE!! And it takes *-* weeks to get my money back! I me that is BULL ****! It's bad enough I didn't have the $** to begin with and now I have to buy ANOTHER ONE TO PAY THE BILL!?!?! Call me crazy but I think it's crazy. This is the first and last time I use a Vanilla Gift Card.
GetHuman: Let's quantify your experience contacting Vanilla Gift Card. On a scale of 1 to 5, how easy is it go get help on a Vanilla Gift Card problem?
~Anonymouse: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymouse: I'd give them a one out of five on communication.
GetHuman: And what about Vanilla Gift Card's ability to quickly and effectively address your problem?
~Anonymouse: For that I would say two out of five.
GetHuman: And finally- any advice for other Vanilla Gift Card customers?
~Anonymouse: Call them early in the day or late. Don't forget any personal or account information you might need for Vanilla Gift Card to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymouse taken from his Vanilla Gift Card customer service problem that occurred on November 7th, 2017.