Vanilla Visa Card: A good product in principle, but enough hoops t...
A Vanilla Visa Card customer review by GetHuman user ~fateofreason from November 19th, 2017
Background on ~fateofreason's case
GetHuman: ~fateofreason - can you tell our other Vanilla Visa Card customers when your case took place?
~fateofreason: Yup. It was middle of the night, on November 15th.
GetHuman: Did you reach out to Vanilla Visa Card, and if so, how?
GetHuman: And which of these common Vanilla Visa Card customer issues best describes the reason you wanted to talk to them?
(Shows ~fateofreason a list of common Vanilla Visa Card problems)
~fateofreason: "Refund a Charge" was why I was trying to call.
~fateofreason's review of Vanilla Visa Card customer service
GetHuman: So how would you sum up your experience for GetHuman's Vanilla Visa Card customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~fateofreason: A good product in principle, but enough hoops to jump through that the whole operation - like with most of these prepaid cards - seems almost sketchy. If I've lost my card, of course I don't have the ** digits to enter! Why conceal the fact that you can indeed reach an operator behind approx. * mins of hearing "please enter your card" over and over again? Beware, if you login to their site and set card status to lost*inactive, you will not be able to login without calling them to reactivate. Luckily, you can purchase a new card to resolve that, but I don't know how quickly you get your existing funds... Shoddy implementation.
GetHuman: Let's quantify your experience contacting Vanilla Visa Card. On a scale of 1 to 5, how easy is it go get help on a Vanilla Visa Card problem?
~fateofreason: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~fateofreason: I'd give them a five out of five on communication.
GetHuman: And what about Vanilla Visa Card's ability to quickly and effectively address your problem?
~fateofreason: For that I would say one out of five.
GetHuman: And finally- any advice for other Vanilla Visa Card customers?
~fateofreason: Call them early in the day or late. Don't forget any personal or account information you might need for Vanilla Visa Card to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~fateofreason taken from his Vanilla Visa Card customer service problem that occurred on November 15th, 2017.