Vanilla Visa Card: Cust svc ***** vanilla visa ***** I will never...

A Vanilla Visa Card customer review by GetHuman user ~Niagara Falls from November 22nd, 2017

Background on ~Niagara Falls's case

GetHuman: ~Niagara Falls - can you tell our other Vanilla Visa Card customers when your case took place?
~Niagara Falls: Yes. It was late at night, on November 20th.
GetHuman: Did you reach out to Vanilla Visa Card, and if so, how?
~Niagara Falls: I used the 855-686-9513 number I found for on the GetHuman Vanilla Visa Card customer phone number page I was on: Vanilla Visa Card Customer Service Phone Number
GetHuman: And which of these common Vanilla Visa Card customer issues best describes the reason you wanted to talk to them?
(Shows ~Niagara Falls a list of common Vanilla Visa Card problems)
~Niagara Falls: "Account Access" was why I was trying to call.

~Niagara Falls's review of Vanilla Visa Card customer service

GetHuman: So how would you sum up your experience for GetHuman's Vanilla Visa Card customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Niagara Falls: Cust svc ***** vanilla visa ***** I will never purchase again system needs to be updated or cancelled I'm really pissed off right now
GetHuman: Let's quantify your experience contacting Vanilla Visa Card. On a scale of 1 to 5, how easy is it go get help on a Vanilla Visa Card problem?
~Niagara Falls: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Niagara Falls: I'd give them a one out of five on communication.
GetHuman: And what about Vanilla Visa Card's ability to quickly and effectively address your problem?
~Niagara Falls: For that I would say two out of five.
GetHuman: And finally- any advice for other Vanilla Visa Card customers?
~Niagara Falls: Call them early in the day or late. Don't forget any personal or account information you might need for Vanilla Visa Card to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Niagara Falls taken from his Vanilla Visa Card customer service problem that occurred on November 20th, 2017.

Vanilla Visa Card

1.90 of 5 stars | 120 reviews

~Niagara Falls's Vanilla Visa Card Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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