Vanilla Visa Card: Every time I receive a Vanilla card from someon...

A Vanilla Visa Card customer review by GetHuman user ~LG from November 26th, 2017

Background on ~LG's case

GetHuman: ~LG - can you tell our other Vanilla Visa Card customers when your case took place?
~LG: Yes I can. It was morning, on November 18th.
GetHuman: Did you reach out to Vanilla Visa Card, and if so, how?
~LG: I used the 855-686-9513 number I found for on the GetHuman Vanilla Visa Card customer phone number page I was on: Vanilla Visa Card Customer Service Phone Number
GetHuman: And which of these common Vanilla Visa Card customer issues best describes the reason you wanted to talk to them?
(Shows ~LG a list of common Vanilla Visa Card problems)
~LG: "Question" was why I was trying to call.

~LG's review of Vanilla Visa Card customer service

GetHuman: So how would you sum up your experience for GetHuman's Vanilla Visa Card customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~LG: Every time I receive a Vanilla card from someone I cringe. I did get a human, a very nice one. However the correct procedure is to press *, then enter the expiration, then the security code on the back - THEN press zero repeatedly to get one. My card was declined at a salon. The reason? I was told that the card AUTOMATICALLY applies a tip. So, it is ALWAYS declined (because that puts the card over the balance if you try to use the whole thing). So you have to charge **% less in order to get what you paid for at ANY service establishment. RIDICULOUS! Thank you Get Human, for making it easier to navigate this horrible company's service and at least get an answer.
GetHuman: Let's quantify your experience contacting Vanilla Visa Card. On a scale of 1 to 5, how easy is it go get help on a Vanilla Visa Card problem?
~LG: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~LG: I'd give them a five out of five on communication.
GetHuman: And what about Vanilla Visa Card's ability to quickly and effectively address your problem?
~LG: For that I would say one out of five.
GetHuman: And finally- any advice for other Vanilla Visa Card customers?
~LG: Call them early in the day or late. Don't forget any personal or account information you might need for Vanilla Visa Card to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~LG taken from his Vanilla Visa Card customer service problem that occurred on November 18th, 2017.

Vanilla Visa Card

1.90 of 5 stars | 120 reviews

~LG's Vanilla Visa Card Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Vanilla Visa Card, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Vanilla Visa Card in any way.

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