Vanilla Visa Card: I lost my card but I have the expire date and t...

A Vanilla Visa Card customer review by GetHuman user ~Proud Zionist from November 24th, 2017

Background on ~Proud Zionist's case

GetHuman: ~Proud Zionist - can you tell our other Vanilla Visa Card customers when your case took place?
~Proud Zionist: Sure. It was middle of the night, on November 20th.
GetHuman: Did you reach out to Vanilla Visa Card, and if so, how?
~Proud Zionist: I used the 855-686-9513 number I found for on the GetHuman Vanilla Visa Card customer phone number page I was on: Vanilla Visa Card Customer Service Phone Number
GetHuman: And which of these common Vanilla Visa Card customer issues best describes the reason you wanted to talk to them?
(Shows ~Proud Zionist a list of common Vanilla Visa Card problems)
~Proud Zionist: "Account Setup" was why I was trying to call.

~Proud Zionist's review of Vanilla Visa Card customer service

GetHuman: So how would you sum up your experience for GetHuman's Vanilla Visa Card customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Proud Zionist: I lost my card but I have the expire date and the card number but not the * digit security number they told mi thay do not have acces to it I have to pay **$ for anew card. DO NOT BY NO COSTUMER SERVICE
GetHuman: Let's quantify your experience contacting Vanilla Visa Card. On a scale of 1 to 5, how easy is it go get help on a Vanilla Visa Card problem?
~Proud Zionist: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Proud Zionist: I'd give them a three out of five on communication.
GetHuman: And what about Vanilla Visa Card's ability to quickly and effectively address your problem?
~Proud Zionist: For that I would say four out of five.
GetHuman: And finally- any advice for other Vanilla Visa Card customers?
~Proud Zionist: Call them early in the day or late. Don't forget any personal or account information you might need for Vanilla Visa Card to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Proud Zionist taken from his Vanilla Visa Card customer service problem that occurred on November 20th, 2017.

Vanilla Visa Card

1.90 of 5 stars | 120 reviews

~Proud Zionist's Vanilla Visa Card Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

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