Vanilla Visa Card: I purchased a Vanilla Visa gift card for my dau...
A Vanilla Visa Card customer review by GetHuman user ~ELLE from November 18th, 2017
Background on ~ELLE's case
GetHuman: ~ELLE - can you tell our other Vanilla Visa Card customers when your case took place?
~ELLE: Yes I can. It was afternoon, on November 15th.
GetHuman: Did you reach out to Vanilla Visa Card, and if so, how?
GetHuman: And which of these common Vanilla Visa Card customer issues best describes the reason you wanted to talk to them?
(Shows ~ELLE a list of common Vanilla Visa Card problems)
~ELLE: "Refund a Charge" was why I was trying to call.
~ELLE's review of Vanilla Visa Card customer service
GetHuman: So how would you sum up your experience for GetHuman's Vanilla Visa Card customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ELLE: I purchased a Vanilla Visa gift card for my daughter's birthday (non re-loadable). She never received it in the mail. I have been trying for a day and a half to track it (if it were stolen) or replace it. All of the agents I spoke with said: "This is not a Visa card* our card numbers start with a *, and yours starts with a *". Umm ... yes, it clearly say 'Vanilla Visa' on my receipt. I was getting quite irritated! Thank goodness I happened upon this page! I was finally able to speak to someone with KNOWLEDGE and a dialect I could understand. Evidently, the number on my receipt is the reference number to the purcase of the card, not the actual card number. They will issue a new card (to arrive in *-** days), cancelling the old one. Amen! The agent advised: in the future, do NOT activate the card in the store. Open the card, call the number on the back and put it 'on hold'. The recipient can then activate the card once they receive it. Thanks for supplying a solution and an end to my
GetHuman: Let's quantify your experience contacting Vanilla Visa Card. On a scale of 1 to 5, how easy is it go get help on a Vanilla Visa Card problem?
~ELLE: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ELLE: I'd give them a four out of five on communication.
GetHuman: And what about Vanilla Visa Card's ability to quickly and effectively address your problem?
~ELLE: For that I would say three out of five.
GetHuman: And finally- any advice for other Vanilla Visa Card customers?
~ELLE: Call them early in the day or late. Don't forget any personal or account information you might need for Vanilla Visa Card to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ELLE taken from his Vanilla Visa Card customer service problem that occurred on November 15th, 2017.