Vanilla Visa Card: I was trying to report a lost card . So all thi...
A Vanilla Visa Card customer review by GetHuman user ~ray from November 16th, 2017
Background on ~ray's case
GetHuman: ~ray - can you tell our other Vanilla Visa Card customers when your case took place?
~ray: Sure. It was afternoon, on November 14th.
GetHuman: Did you reach out to Vanilla Visa Card, and if so, how?
GetHuman: And which of these common Vanilla Visa Card customer issues best describes the reason you wanted to talk to them?
(Shows ~ray a list of common Vanilla Visa Card problems)
~ray: "Lower my rate" was why I was trying to call.
~ray's review of Vanilla Visa Card customer service
GetHuman: So how would you sum up your experience for GetHuman's Vanilla Visa Card customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ray: I was trying to report a lost card . So all this junk about"press * for English, enter your card number doesn't work for the person who doesn't have the card number right in front of them because it was lost or stolen. So now what, well you can always call them on the other number the will ask you to put in your card number or hit the pound button for important information which is a bunch of junk nothing that pertains to they lost or stolen card. I contacted visa they say vanilla this distributor of the card not visa you have to contact the vanilla who is the one. I'm tired of the running around that vanilla and visa gave me. I've been at this for a few hours no success
GetHuman: Let's quantify your experience contacting Vanilla Visa Card. On a scale of 1 to 5, how easy is it go get help on a Vanilla Visa Card problem?
~ray: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ray: I'd give them a three out of five on communication.
GetHuman: And what about Vanilla Visa Card's ability to quickly and effectively address your problem?
~ray: For that I would say one out of five.
GetHuman: And finally- any advice for other Vanilla Visa Card customers?
~ray: Call them early in the day or late. Don't forget any personal or account information you might need for Vanilla Visa Card to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ray taken from his Vanilla Visa Card customer service problem that occurred on November 14th, 2017.