Vanilla Visa Card: TOTALLY SNOBISH CUST. REPS.. NO INTEREST SHOWN...

A Vanilla Visa Card customer review by GetHuman user ~bRANDONfLEMING FR kENTUCKY from November 22nd, 2017

Background on ~bRANDONfLEMING FR kENTUCKY's case

GetHuman: ~bRANDONfLEMING FR kENTUCKY - can you tell our other Vanilla Visa Card customers when your case took place?
~bRANDONfLEMING FR kENTUCKY: Yeah. It was afternoon, on November 19th.
GetHuman: Did you reach out to Vanilla Visa Card, and if so, how?
~bRANDONfLEMING FR kENTUCKY: I used the 855-686-9513 number I found for on the GetHuman Vanilla Visa Card customer phone number page I was on: Vanilla Visa Card Customer Service Phone Number
GetHuman: And which of these common Vanilla Visa Card customer issues best describes the reason you wanted to talk to them?
(Shows ~bRANDONfLEMING FR kENTUCKY a list of common Vanilla Visa Card problems)
~bRANDONfLEMING FR kENTUCKY: "Fraud" was why I was trying to call.

~bRANDONfLEMING FR kENTUCKY's review of Vanilla Visa Card customer service

GetHuman: So how would you sum up your experience for GetHuman's Vanilla Visa Card customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~bRANDONfLEMING FR kENTUCKY: TOTALLY SNOBISH CUST. REPS.. NO INTEREST SHOWN AT ALL IN HELPING TO RESOLVE QUESTIONS AND REFUSED TO ANSWER GENERAL QUESTIIONS AIMED AT GAINING BASIC KNWLEDGE ON HOW THIS CARD SYSTEM WORKS, WORST CUST SERVICE IVE EVER WITNESSED !!!!!
GetHuman: Let's quantify your experience contacting Vanilla Visa Card. On a scale of 1 to 5, how easy is it go get help on a Vanilla Visa Card problem?
~bRANDONfLEMING FR kENTUCKY: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~bRANDONfLEMING FR kENTUCKY: I'd give them a one out of five on communication.
GetHuman: And what about Vanilla Visa Card's ability to quickly and effectively address your problem?
~bRANDONfLEMING FR kENTUCKY: For that I would say one out of five.
GetHuman: And finally- any advice for other Vanilla Visa Card customers?
~bRANDONfLEMING FR kENTUCKY: Call them early in the day or late. Don't forget any personal or account information you might need for Vanilla Visa Card to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~bRANDONfLEMING FR kENTUCKY taken from his Vanilla Visa Card customer service problem that occurred on November 19th, 2017.

Vanilla Visa Card

1.90 of 5 stars | 120 reviews

~bRANDONfLEMING FR kENTUCKY's Vanilla Visa Card Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars

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