Vanilla Visa Card: The prompt to keep entering my card number whic...
A Vanilla Visa Card customer review by GetHuman user ~Cash Weber from November 19th, 2017
Background on ~Cash Weber's case
GetHuman: ~Cash Weber - can you tell our other Vanilla Visa Card customers when your case took place?
~Cash Weber: Yes I can. It was afternoon, on November 16th.
GetHuman: Did you reach out to Vanilla Visa Card, and if so, how?
GetHuman: And which of these common Vanilla Visa Card customer issues best describes the reason you wanted to talk to them?
(Shows ~Cash Weber a list of common Vanilla Visa Card problems)
~Cash Weber: "Refund a Charge" was why I was trying to call.
~Cash Weber's review of Vanilla Visa Card customer service
GetHuman: So how would you sum up your experience for GetHuman's Vanilla Visa Card customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Cash Weber: The prompt to keep entering my card number which I did not have so I just kept entering zero and it finally sent me through to the right person. once through I was handled with perfect service. Patience is key
GetHuman: Let's quantify your experience contacting Vanilla Visa Card. On a scale of 1 to 5, how easy is it go get help on a Vanilla Visa Card problem?
~Cash Weber: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Cash Weber: I'd give them a two out of five on communication.
GetHuman: And what about Vanilla Visa Card's ability to quickly and effectively address your problem?
~Cash Weber: For that I would say three out of five.
GetHuman: And finally- any advice for other Vanilla Visa Card customers?
~Cash Weber: Call them early in the day or late. Don't forget any personal or account information you might need for Vanilla Visa Card to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Cash Weber taken from his Vanilla Visa Card customer service problem that occurred on November 16th, 2017.