Vanilla Visa Card: hUNG UP ON WITH MY FIRST QUESTION, TOLD IT WAS...
A Vanilla Visa Card customer review by GetHuman user ~hERURAHA 32 from November 22nd, 2017
Background on ~hERURAHA 32's case
GetHuman: ~hERURAHA 32 - can you tell our other Vanilla Visa Card customers when your case took place?
~hERURAHA 32: Yup. It was afternoon, on November 19th.
GetHuman: Did you reach out to Vanilla Visa Card, and if so, how?
GetHuman: And which of these common Vanilla Visa Card customer issues best describes the reason you wanted to talk to them?
(Shows ~hERURAHA 32 a list of common Vanilla Visa Card problems)
~hERURAHA 32: "Suspended Account" was why I was trying to call.
~hERURAHA 32's review of Vanilla Visa Card customer service
GetHuman: So how would you sum up your experience for GetHuman's Vanilla Visa Card customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~hERURAHA 32: hUNG UP ON WITH MY FIRST QUESTION, TOLD IT WAS A STUPID QUESTION AND COLD DISCONNECT IMMEDIATLY !!!!!
GetHuman: Let's quantify your experience contacting Vanilla Visa Card. On a scale of 1 to 5, how easy is it go get help on a Vanilla Visa Card problem?
~hERURAHA 32: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~hERURAHA 32: I'd give them a four out of five on communication.
GetHuman: And what about Vanilla Visa Card's ability to quickly and effectively address your problem?
~hERURAHA 32: For that I would say one out of five.
GetHuman: And finally- any advice for other Vanilla Visa Card customers?
~hERURAHA 32: Call them early in the day or late. Don't forget any personal or account information you might need for Vanilla Visa Card to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~hERURAHA 32 taken from his Vanilla Visa Card customer service problem that occurred on November 19th, 2017.